FAQ

The goal of a freight forwarder like Apollo Logistics is to get your goods to their destination quickly and safely. This involves coordinating across various parties in the supply chain, negotiating the best possible price to move your goods, identifying the most economical route and complying with export documentation and shipping requirements. Most companies may not have the time, resources and networks to ensure smooth delivery of their goods.

Our team of logisticians at Apollo Logistics have years of experience and pay great attention to detail. We are a cost-effective solution to your logistical needs.

Apollo Logistics ships an assortment of goods by air, sea and land. Common goods we ship include documents, fabric, electronics, healthcare goods, industrial equipment, vehicles and spare parts. As long as the item of interest is legal, there is a high chance that it can be transported by air freight, sea freight or cross-border trucking. There are some goods that are specifically prohibited by law. These include counterfeit goods, weapons as well as illegal drugs and narcotics. For more information about what can and cannot be shipped, contact our friendly staff today.

Freight cost calculations take into account the (i) mode of transport, (ii) type and form of cargo, (iii) cargo weight or volume and (iv) transportation distance. Shipping costs also vary depending on the speed of delivery, with express services costing more than standard delivery services. Additional services such as doorstep pickup or delivery can also add to your freight cost. If you require a more precise estimate, our staff are more than happy to provide you with a detailed quotation. Get in touch with us today!

To see our general freight rates, you can head over to our Pricing page. Our friendly staff are also more than happy to offer you a quotation based on your specific freight requirements. Simply call our hotline or leave us an email. To help us make a more accurate quotation, please provide us with details such as:

  • Point of origin and destination of your shipment
  • Volume and weight of cargo
  • Preferred mode of transport

Although air freight, sea freight, or cross-border trucking is generally safe, there are some acts of nature that may necessitate cargo insurance. These include natural disasters, piracy and vehicle accidents. Cargo insurance covers the value of shipments should your cargo fail to arrive safely at its destination. We recommend taking up cargo insurance especially when you are shipping high-value or fragile items.

Apollo Logistics offers end-to-end cargo insurance services, including quoting you competitive premiums and expediting claims resolution. Get in touch with us today to find out what cargo insurance can cover.

Parcel weight and size guidelines vary with several factors, including mode of transport, type of shipment (loose cartons, pallet, express, standard etc.) and destination country. Contact our friendly staff today for specific guidelines relating to air and sea freight.

For cross border trucking, the Immigrations and Checkpoints Authority (ICA) has put in place strict cargo dimension limits:

  • Maximum height: 22m
  • Maximum width: 3.5m
  • Maximum height: 5m

Given their international and complex nature, freight services are subject to multiple local and international regulations. All imports to Singapore are subject to the regulations of the Customs Act, Regulation of Imports and Exports Act, and Goods and Services Tax Act. The Singapore Logistics Association has also published a document regarding the logistics standards commonly practised by freight companies in Singapore. Some of the elements the document addresses include customers’ obligations, handling instructions as well as indemnities and charges.

Filling in clearance documents can be time-consuming and mind-numbing. Fortunately, we have a team of experienced customs brokers who are very knowledgeable about tariffs and customs laws. We liaise with relevant agencies to secure clearance before entering the country for certain goods.

As customs clearance experts and veterans, we can offer useful advice on taxes, tariffs, duties and other fees. We will also advise you on whether your goods meet the regulations of your destination country.

When selecting a mode of transport, understanding the advantages of air, sea, and cross-border trucking can be helpful. Here are some of the advantages you should know about.
Air freight Sea freight Cross-border trucking
  • Fastest mode of transport for international shipping
  • Timely departures and arrivals
  • Strict safety standards
  • Most major trade hubs in SEA are accessible by sea
  • Most cost-effective option for large, heavy shipments
  • Relatively low carbon footprint 
  • Low inventory costs
  • Fewer restrictions on items that can be shipped
  • Suitable for shipping items that are irregularly shaped/ exceed height restrictions for air and sea freight

For air freight, you can expect your shipment to arrive within 1-7 days. The transit time for express shipments ranges from 24 hours-3 days, while economy shipments can take 5-7 days.


Sea freight is known to have the longest transit times among the three modes of transport we offer. Though they are difficult to estimate, sea freight shipments generally arrive at their destination within 14-30 days. This only indicates the time that your goods spend on the water, and extra time needs to be factored in for processes like customs, loading and unloading.

Cross-border trucking between Singapore and Malaysia typically takes 2 days. For express services, you can expect your goods to arrive within hours. The average lead time for transporting goods between Singapore and Thailand is 3 days.

Most of the carriers Apollo Logistics partners with operate on weekdays. Labour laws in Singapore and the origin/destination country also render weekday deliveries the preferred option. Additional fees may apply for urgent weekend deliveries.

Fast shipping is crucial if you are shipping perishables, such as flowers or fish. After a few weeks at sea, perishable products may have passed their expiration date. Hence, air freight is the best option for perishable goods.

In addition, pharmaceutical products are often transported by air because of their temperature sensitivity. Get in touch with our specialists today to determine the best transportation method for your goods.

Apollo logistics can handle all your warehousing and inventory management needs. We offer a suite of value-added logistics services to ensure the safety and security of your goods, including digitised inventory management, temperature-controlled storage and flexible usage options. Keeping your storage needs at hand, our warehouses are outfitted with shelving, racks, and transportation equipment. As such, we offer warehousing solutions for a broad range of industries, including manufacturing, retail, fashion, food and beverage, and pharmaceuticals.

Looking for a tailored logistics solution for your business?
Trust Apollo Logistics to fulfil your freight forwarding, warehousing and logistics compliance needs.

Receive a full quotation from our team today or contact us for any general enquiries you might have.

Contact

    Privacy Policy

    This privacy policy sets out how Apollo Logistics Pte Ltd uses and protects any information that you give Apollo Logistics Pte Ltd when you use this website. Apollo Logistics Pte Ltd is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies. If you are only browsing this website, we do not capture data that allows us to identify you individually.

    WHAT WE COLLECT

    We may collect the following information:

    • name
    • contact information including email address
    • other information relevant to customer surveys and/or offers

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    WHAT WE DO WITH THE INFORMATION WE GATHER

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    SECURITY

    We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    HOW WE USE COOKIES

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    LINKS TO OTHER WEBSITES

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    CONTROLLING YOUR PERSONAL INFORMATION

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at operations@apollologintl.com If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Terms & Conditions

    Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Apollo Logistics Pte Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

    The term ‘Apollo Logistics Pte Ltd’s or ‘Apollo Logistics’ or ‘us’ or ‘we’ refers to the owner of the website whose registered address is Apollo Logistics Pte Ltd, 59 Ubi Avenue 1 #02-02 Bizlink Centre Singapore 408938. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
    • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites.
    • These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.

    Contact

    Providing exceptional service with every shipment is our goal at Apollo Logistics!

    Trust is at the core of our service. Having the right communication and support is key to achieving this.

    Need help with your shipment plans? Our team wants to provide you with the best information possible. From questions on costs to complex customs compliance inquiries, we’re here to help!

    Looking for more information about our services? Our logistics specialists can discuss your business needs and help you come up with smart solutions that work for you.

    Our Address

    59 Ubi Avenue 1
    #02-02 Bizlink Centre
    Singapore 408938

    Operating Hours

    Monday to Friday: 9am to 6pm
    Weekend: Closed

    Call Us At

    (65) 6970 9555

    Email Us At

    sales@apollologintl.com